About Us and the story behind  Interaction Booking Manager Lakeshores Management (NSW) has been in the Holiday and Short Stay Accommodation industry for over 20 years and for more than 10 of those years, we utilised a Property Management and Booking software system that we had purchased outright and then progressively had modifications and features added to, making it one of the most powerful systems in the world. It sat on our own servers within our own domain and never missed a beat during that entire time. The time came, however, when we decided we need a Trust Accounting System integrated into the system, a very specialised programming requirement that the PMS developers and programmers felt they weren’t qualified to do. We then made a monumental blunder  … we changed to a Property Management System (which shall remain nameless) that promised this and a whole lot more. And boy, was this a mistake!… the “Trust Accounting system” was a trust account in name only. It didn’t comply with normal trust accounting standards, was full or coding errors and if anything went wrong, we were at the mercy of the developer to fix it as there was little we could do ourselves. This was further compounded by the fact the the system sat on a separate server along with many of the property management system developer’s other clients and cross contamination of data was common. 3rd party plug-ins were used throughout, which were subject to hacking; automated emails sent out on behalf of the PMS’s customers were often treated as spoofing emails by other servers and blocked as they were coming from a totally different ISP address; many of the features were built on the premis that “near enough was good enough” and should never have got past the Beta stage and the technical and customer service provided as rude, arrogant and dismissive.   … Needless to say, we persevered for a year before throwing in the towel and going back to the drawing board. We resurrected our original PMS and did what we should have done in the first place. We researched and found a specialised Real Estate Property Management Trust Account System, and approached the Developer and had the system modified to focus primarily on the Holiday Accommodation market and booking Trust was born. We then re-approached the developers of our Property Management System with a wide ranging  list of “Must have” functionality and Interaction Booking Manager was born. In a nutshell, IBM has been designed by people who work in the Industry. It has been built by top class European Programmers, linked with a fully compliant Trust Accounting System  and is now one of the most powerful, automated, property management systems in the market today. It is extremely reliable, secure with no Add On functions used, resides on your own Server under your own Domain name with no risk of cross contamination of data. … And you purchase a lifetime licence that you own outright. … no commissions, monthly payments (booking Trust excepted) and you have control on the system and how it works. * booking Trust has a monthly charge relative to the number of properties and there is an annual Service Charge on the Property Management Systems to ensure all codes and php files are current and up to date. Additional modules, included only by request are at an additional One Off cost. Ask for a demonstration, it’s worth it even if its just to compare with what you’re using now or what else is out there in the marketplace.